Refund policy

This Refund Policy (“Policy”) governs all purchases made through the Vennique™ website (“Website,” “we,” “us,” or “our”). By placing an order with Vennique™, you (“Customer,” “you,” or “your”) agree to the terms outlined below. Our goal is to provide transparent, fair, and legally compliant terms while protecting the integrity of our business and preventing misuse of our policies.

1. All Sales Are Final Except as Specifically Provided Below

Due to the consumable and perishable nature of dietary supplements, Vennique™ does not accept returns or issue refunds for opened products, used products, subscription renewals, products that have already shipped, packages marked as delivered by the carrier, or orders where the customer simply changes their mind or preference. All sales are considered final, subject only to the limited exceptions outlined in this Policy.

2. 90-Day Risk-Free Guarantee — First Purchases Only

Our 90-Day Risk-Free Guarantee applies only to first-time customers, first-time one-time purchases, and only one unit per household. It does not apply to subscription orders, subscription renewals, subsequent purchases of the same product, multiple units purchased in a single order, bulk or wholesale quantities, or products marked as final sale. To qualify for this guarantee, customers must request the refund within 90 days of the order date, provide proof of purchase, and state the reason for dissatisfaction solely to help us improve our products. We reserve the right to deny claims that show patterns of excessive refunds, abuse, or fraudulent behavior.

3. Subscription Renewals — Strictly Non-Refundable

Subscription renewals are non-refundable once the renewal has processed, the order has entered fulfillment, or the order has shipped. Vennique™ clearly discloses subscription terms at checkout, including automatic renewal, renewal frequency, and the price of each recurring order. Customers are responsible for monitoring upcoming renewal dates, managing their subscription settings, and canceling before the next billing cycle. Failure to update or cancel a subscription does not constitute grounds for a refund.

4. Order Cancellation Policy

Customers may request an order cancellation only if the order has not begun processing or entered fulfillment. Once an order has shipped or a tracking number has been generated, it cannot be canceled or refunded.

5. Lost, Stolen, or Misdelivered Packages

Once a package is marked “Delivered” by the carrier, Vennique™ is not responsible for lost, stolen, or misdelivered packages. Customers must file a claim directly with the carrier. We will assist by providing tracking information and documentation but cannot issue refunds. Packages delivered to an incorrect or incomplete address provided by the customer remain solely the customer’s responsibility.

6. Damaged or Defective Products

If a product arrives damaged or defective, customers must notify us within 7 days of delivery and provide the order number, photos of the damaged product, photos of the packaging, and a description of the issue. If the claim is verified, Vennique™ may provide a replacement product or store credit at its discretion. Refunds are issued only if a replacement is not feasible. Failure to report damage within 7 days voids eligibility for replacement or credit.

7. Return-to-Sender Packages

Packages returned to us due to an incorrect address, refused delivery, failure to pick up, or carrier inability to deliver are not eligible for refunds. If the customer requests reshipment, additional shipping fees may apply.

8. Fraud Prevention and Abuse Protection

Vennique™ reserves the right to deny refunds, cancel orders, or block accounts that show excessive refund requests, chargeback abuse, suspicious ordering patterns, use of multiple identities or addresses, misrepresentation, or attempts to exploit the 90-Day Guarantee. Chargebacks filed for valid subscription renewals or delivered orders will be contested using delivery proof, tracking logs, checkout confirmations, accepted terms, and communication history.

9. Refund Processing Time

Approved refunds for first-time purchases are processed within 5 to 10 business days and issued to the original form of payment only. Bank processing times may vary.

10. Contact Information

For refund inquiries, please contact support@vennique.com. Our typical response time is 24 to 48 business hours. All refund and return-related requests must be submitted via email to ensure proper recordkeeping.

Legal Notice

This Refund Policy forms part of the Terms & Conditions of the Vennique™ website. Vennique™ reserves the right to modify or update this Policy at any time without prior notice. Your continued use of the Website or purchase of Vennique™ products constitutes acceptance of the most recent version of this Policy.