Cancellation policy

VENNIQUE™ SUBSCRIPTION POLICY

This Subscription Policy (“Policy”) governs all subscription-based purchases made through the Vennique™ website (“Website,” “we,” “us,” or “our”). By enrolling in a subscription, you (“Customer,” “you,” or “your”) agree to the terms set forth below. This Policy is designed to be clear, fair, and legally protective of both you and Vennique™.

This Policy forms part of, and is incorporated into, our Terms of Service, Refund Policy, and Shipping Policy.

1. Overview of the Vennique™ Subscription Program

1.1 Program Benefits

Customers may join the Vennique™ Subscription Program, which provides an exclusive 25% discount on all subscription orders, including the first order. Subscriptions are designed for consistent, recurring deliveries of Vennique™ wellness products.

1.2 Minimum Commitment

By enrolling in a Vennique™ subscription, you agree to a minimum commitment of three (3) subscription deliveries. Cancellation, pausing, or skipping shipments is not permitted until all three deliveries have been successfully processed and fulfilled.

Requests for early cancellation before the three-delivery minimum is met may be accepted or denied solely at Vennique’s discretion. Approval of an early cancellation does not constitute a waiver of Vennique’s right to enforce this policy in future cases.

If an early cancellation is approved, Vennique™ may apply a retroactive adjustment charge equal to the subscription savings you received on prior orders, unless this fee is expressly waived at our discretion.

By completing your purchase, you acknowledge and accept this minimum commitment requirement.

1.3 Checkout Options & Customer Selection

At checkout, customers are presented with multiple purchase options, including:

  • One-Time Purchase, and

  • Subscribe & Save, which includes recurring deliveries at a discounted rate.

Selection of the Subscribe & Save option constitutes explicit consent to the recurring subscription terms, including the billing frequency and any applicable minimum commitment period, all of which are clearly disclosed prior to payment authorization.

Customers retain full discretion to select a One-Time Purchase if they do not wish to enroll in a subscription.

The subscription status of each item is clearly indicated at checkout. If a subscription option is selected by default, customers retain the ability to modify their selection or choose a one-time purchase prior to completing payment.

Completion of checkout confirms that the customer has reviewed and accepted the selected purchase option, pricing, billing frequency, and all applicable subscription terms. Orders are governed exclusively by the option selected at checkout and are not subject to post-purchase reinterpretation. Recurring charge authorization and checkout consent are governed by Section 12 of this Policy. 

1.4 Personal Use Only

Subscriptions are for personal use only. Commercial resale or redistribution is strictly prohibited.

2. Automatic Renewal & Payment Authorization

2.1 Automatic Renewal

When you enroll, you authorize Vennique™ to automatically renew your subscription every thirty (30) days, or another interval clearly stated at checkout, and charge your selected payment method until canceled according to this Policy.

2.2 Payment Authorization

By subscribing, you authorize Vennique™ to charge your stored payment method for:

  • Subscription product price

  • Applicable taxes

  • Applicable shipping fees

This authorization remains in effect until cancellation.

2.3 Failed Payments 

If a payment for your Vennique™ subscription fails, you authorize Vennique™ to automatically reattempt the charge on your payment method multiple times until successful. Vennique™ may use card-updater services provided by your bank or card issuer to update expired, replaced, or reissued card information.

Your subscription order may be paused or delayed until payment is successfully processed. Vennique™ reserves the right to suspend, delay, or cancel your subscription if payment cannot be collected after repeated attempts. You remain responsible for any outstanding balance incurred prior to suspension or termination.”

If your subscription balance remains unpaid after multiple attempts and reasonable efforts to contact you at the email address on file, you acknowledge and agree that Vennique™ may refer the delinquent balance to a licensed third-party collections agency. You may be responsible for any additional fees permitted by law. All collection efforts will comply with the Fair Debt Collection Practices Act (FDCPA) and applicable state law.

2.4 Vennique’s Right to Adjust Billing Dates

Vennique™ reserves the right to adjust your billing date for operational or logistical reasons, including but not limited to delayed fulfillment, repeated payment failures, national holidays, or changes to your delivery schedule requested by you. If your billing date is adjusted, Vennique™ will notify you at the email address on file with the order fulfillment email. This does not alter your cancellation rights or minimum-commitment requirement.

3. Renewal Schedule & Order Processing

3.1 Renewal Frequency

Subscriptions renew every 30 days unless another interval is selected at checkout.

3.2 Renewal Notifications

Renewal notices may be provided where required by law. Customers must monitor their renewal dates via their Vennique™ account.

3.3 Processing & Irrevocability

Once a renewal order:

  • Has been billed, and

  • Entered processing or fulfillment,

…it cannot be canceled or refunded, except where required by law or allowed under our Refund Policy.

4. Modifying Your Subscription

You may modify:

  • Delivery frequency

  • Product quantity

  • Shipping address

  • Payment method

Changes must be submitted before the next renewal is processed.

5. Cancellation Policy

5.1 Minimum Commitment Rule

Three subscription deliveries must be completed before eligible cancellation.
Early cancellation may trigger a retroactive charge equal to the subscription discount received.

5.2 Timing of Cancellation

To avoid being billed for the next cycle, cancellation must be submitted before your upcoming renewal is processed.

5.3 Non-Cancellable Orders

Once a subscription order has been billed, processed, or shipped, it cannot be canceled or refunded unless required by law.

5.4 Valid Cancellation Methods

Cancellation is valid only if submitted via:

Requests via social media or other channels are not valid.

6. Refunds & Returns for Subscription Orders

Subscription orders are not eligible for the 90-Day Guarantee unless explicitly stated.
Refunds are permitted only for damaged or incorrect items reported within 7 days of delivery.

See our Refund Policy for full details.

7. Shipping for Subscription Orders

Subscription shipments follow the Vennique™ Shipping Policy.
You are responsible for keeping your:

  • Shipping address

  • Payment information

  • Delivery preferences

updated at all times.

Orders shipped to an incorrect or outdated address provided by you are not eligible for refunds or free replacements.

8. Account & Communication Responsibility

Customers are responsible for:

  • Maintaining access to the email address used at checkout

  • Reviewing renewal confirmation emails

  • Ensuring payment methods remain valid

  • Monitoring subscription settings

Failure to read Vennique™ communications does not justify refunds or charge reversals.

9. Termination by Vennique™

Vennique™ may suspend or terminate subscriptions for:

  • Fraud or suspected fraud

  • Repeated failed payments

  • Unauthorized resale

  • Abusive conduct

  • Violations of any Vennique™ policies

We will attempt to notify you when reasonable.

If your subscription is terminated with an outstanding unpaid balance, and Vennique™ is unable to collect payment after reasonable attempts, Vennique™ may forward the unpaid balance to a licensed third-party collections agency in accordance with FDCPA and applicable law.

10. Legal Notice

This Policy is governed by the laws of the State of New York and applicable U.S. federal laws.
Continued use of the subscription after updates constitutes acceptance of the revised Policy.

11. Contact Information

For subscription support, modifications, or cancellation requests:

Email: support@vennique.com
Typical Response Time: 24–48 business hours

12. Checkout Authorization Notice 

The following disclosures appear at checkout and form a binding part of this Subscription Policy:

12.1 Shop Account Notice
“Your information will be saved to a Shop account. By continuing, you agree to Shop’s Terms of Service and acknowledge Shop’s Privacy Policy.”

12.2 Recurring Charge Authorization
“One or more items in your cart is a subscription or recurring purchase. By completing your payment, you authorize Vennique™ to automatically charge your selected payment method at the price and frequency shown until the subscription ends or you cancel. All cancellations are subject to the Vennique™ Subscription Policy.”

12.3 Agreement to Future Charges & Policies
“By continuing with your payment, you agree to the future recurring charges displayed on this page, the Vennique™ Subscription Policy, the Refund Policy, and the Shipping Policy. You may cancel after fulfilling the minimum three-delivery commitment by logging into your Vennique™ account or emailing support@vennique.com.”

12.4 Multiple Recurring Charges Notice
“This order includes recurring charges for multiple items.”

12.5 No Retroactive Reinterpretation of Purchase Selection

Subscription enrollment and recurring charge authorization are determined by the purchase option in effect at the time payment is authorized at checkout.

Customers are presented with both a One-Time Purchase option and a Subscribe & Save option. Where a subscription option is pre-selected for convenience, customers retain the ability to modify their selection or switch to a One-Time Purchase prior to completing payment.

By completing checkout, you confirm that you have reviewed and accepted the selected purchase type, including any recurring billing terms, renewal frequency, pricing, and minimum commitment requirements disclosed on the checkout page.

Post-purchase claims of misunderstanding, oversight, or failure to review the selected purchase option do not modify, invalidate, or void the binding nature of the purchase choice made at checkout.

12.6 Payment Disputes & Chargebacks

If you believe a billing error has occurred, you agree to contact Vennique™ customer support at support@vennique.com prior to initiating a chargeback or payment dispute with your financial institution. Most billing concerns can be resolved promptly through direct communication.

If a chargeback or payment dispute is initiated, Vennique™ reserves the right to provide your financial institution with all relevant documentation, including but not limited to:

  • Checkout authorization disclosures

  • Recurring charge consent records

  • Subscription agreement acknowledgment

  • Order confirmations

  • Renewal notifications (if applicable)

  • Shipment tracking confirmation

  • Policy acceptance records and timestamps

Initiating a chargeback after providing valid recurring billing authorization at checkout may constitute a breach of this Subscription Policy.

Vennique™ reserves the right to:

  • Suspend or permanently terminate your account

  • Block future purchases

  • Recover disputed amounts if the chargeback is determined to be invalid or fraudulent

  • Refer unpaid balances to a licensed third-party collections agency in accordance with applicable law

Nothing in this section limits any rights you may have under applicable consumer protection laws.