Shipping policy

VENNIQUE™ SHIPPING POLICY

This Shipping Policy (“Policy”) governs the shipment, delivery, and receipt of all products purchased through the Vennique™ website (“Website,” “we,” “us,” or “our”).
By placing an order with Vennique™, you (“Customer,” “you,” or “your”) acknowledge and agree to the terms stated below.
This Policy is designed to be transparent, legally sound, and protective of both parties.

1. Order Processing Times

1.1 Processing Time

All orders are processed within 1–2 business days (Monday through Friday, excluding holidays). Processing time refers to the period required to prepare your order for shipment.

1.2 High-Volume Periods

During periods of high demand, processing time may be extended. If significant delays occur, we will notify you using the email address provided at checkout.

1.3 Address Verification

Orders flagged for irregularities, incomplete information, or potential fraud may require additional verification and may delay processing.

2. Shipping Methods & Delivery Estimates

2.1 Carrier Options

Vennique™ uses trusted national and international carriers such as USPS, UPS, FedEx, and regional logistics partners.
The carrier used depends on your location, order weight, and logistics availability.

2.2 Fulfillment Locations 

Depending on inventory levels, your order may ship from one of our domestic or international fulfillment centers. This may affect transit times, but will not affect the cost of your order.

2.3 ⏳ Estimated Delivery Times

Typical timeframe: 12–23 days
Current average: 7–20 days (depending on your region and demand)

We always aim to beat expectations — but delivery times may vary due to your location, shipping partner timelines, and global logistics conditions.

2.4 Tracking Information

Once your order ships, you will receive an email with your tracking number.
Please allow up to 24 hours for tracking information to update.

3. Shipping Rates

3.1 Calculation at Checkout

Shipping costs are calculated at checkout based on your selected shipping method, delivery address, and order weight.

3.2 Free Shipping Offers

Any free-shipping promotions apply only when stated and may be limited by order minimums, product type, or region.

4. Delivery Issues, Delays & Carrier Responsibility

4.1 Carrier Delays

Vennique™ is not responsible for delays caused by carriers, customs inspections, weather, natural disasters, labor disputes, or other events outside our control.

4.2 Incorrect Addresses

Orders shipped to an address entered incorrectly by the customer are not eligible for refunds or replacements.
Please review your shipping details carefully before completing checkout.

4.3 Lost, Stolen, or Misdelivered Packages

Once a package is marked Delivered by the carrier, Vennique™ is no longer responsible for its security or retrieval.

Customers must file a claim directly with the carrier for:

  • Loss

  • Theft

  • Misdelivery

We will provide reasonable assistance, such as tracking documentation, to support your claim.

5. International Shipping 

5.1 Duties & Taxes

International customers are responsible for all customs duties, import taxes, brokerage fees, and regulatory charges imposed by their country.

5.2 Customs Delays

International orders may be delayed due to customs inspections. Vennique™ is not responsible for such delays.

6. Shipment Refusal or Return to Sender

6.1 Refused Deliveries

If an order is refused at delivery without prior authorization, the customer will be responsible for:

  • Original shipping charges

  • Return shipping fees (if assessed)

  • A restocking fee of up to 20%

6.2 Undeliverable Packages

Packages returned due to incomplete, incorrect, or undeliverable addresses provided by the customer are not eligible for a refund of shipping costs.
Reshipment fees may apply.

7. Damaged or Missing Items

7.1 Reporting Window

Customers must report missing, damaged, or defective items within 7 days of delivery.

7.2 Required Documentation

To process a claim, we may request:

  • Photos of the product and packaging

  • Order number and tracking details

  • A description of the issue

Claims submitted after 7 days may not qualify for replacement.

8. Order Changes & Cancellations

8.1 Modifications After Checkout

Once an order has been placed, we cannot guarantee changes to the order or shipping address.
If the order has entered processing or fulfillment, modifications cannot be made.

8.2 Cancellations

Orders may be canceled before shipment only if they have not yet entered the fulfillment stage.
Once shipped, the order cannot be canceled.

9. Subscription Orders 

Subscription orders follow the same shipping procedures as listed above.
Customers are responsible for ensuring their:

  • Address

  • Payment method

  • Renewal schedule

remain accurate.
Changes made after a renewal has processed apply to the next cycle, not the current one.

10. Contact Information

For all shipping-related inquiries, please contact:
Email: support@vennique.com
Response Time: 24–48 business hours

LEGAL NOTICE

This Shipping Policy forms part of the Vennique™ Terms & Conditions.
We reserve the right to update or modify this Policy at any time without prior notice.
Continued use of the Website following any changes constitutes acceptance of the revised Policy.