Terms of service
VENNIQUE™ TERMS OF SERVICE
OVERVIEW
Welcome to Vennique™! The terms “we”, “us” and “our” refer to Vennique™. Vennique™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Vennique™ is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy Privacy policy – Vennique™. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors and product appearance may differ from how they appear on your screen due to your device type, display settings, and configuration.
We do not warrant that the appearance, quality, or performance of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.
All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.
SECTION 3 – HEALTH, SUPPLEMENTS & FDA DISCLAIMER
Our products are dietary supplements, not prescription medications. They are intended to support general health and wellness and are not intended to diagnose, treat, cure, or prevent any disease. The statements made about our products on this website, on product labels, in emails, or in any marketing materials have not been evaluated by the U.S. Food and Drug Administration (FDA). Results may vary from person to person. No specific outcome is promised or guaranteed.
Nothing on the Services is intended to constitute or substitute for professional medical advice, diagnosis, or treatment. You should always: Consult a physician or other qualified health provider before using any supplement, especially if you are pregnant, nursing, taking medications, or have a medical condition.
Never disregard professional medical advice or delay seeking it because of something you have read on our website or in our communications.
You agree that your decision to purchase and use Vennique™ products is your own, made with an understanding of these limitations, and that Vennique™ is not responsible for any adverse effects or consequences resulting from improper use, overuse, or use contrary to label directions.
SECTION 4 – ORDERS
When you place an order, you are making an offer to purchase. Vennique™ reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Vennique™ confirms acceptance. We must receive and successfully process your payment before your order is accepted.
Please review your order carefully before submitting, as Vennique™ may be unable to accommodate cancellation requests after an order is accepted or has entered processing.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return, refund, or exchange solely in accordance with our Refund policy – Vennique™
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 5 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices posted in our online store may differ from prices offered in physical stores or from prices in online or other stores operated by third parties. From time to time, we may offer promotions on the Services that affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card details, so that we can complete your transactions and contact you as needed.
You represent and warrant that:
(i) the credit card or payment account information you provide is true, correct, and complete;
(ii) you are duly authorized to use such payment method;
(iii) charges incurred by you will be honored by your payment provider; and
(iv) you will pay all charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
5.1 Delinquent or Unpaid Balances; Collections
If any amount owed to Vennique™ becomes past due—including but not limited to subscription renewals, shipping fees, or product charges—you authorize Vennique™ to attempt to collect payment using any payment method associated with your account. If payment remains unsuccessful after multiple attempts and reasonable efforts to contact you at the email address provided, you acknowledge and agree that Vennique™ may refer the outstanding balance to a licensed third-party collections agency for further collection efforts.
You may be responsible for any additional fees permitted by law in connection with such collection activity. All collection efforts will comply with the Fair Debt Collection Practices Act (FDCPA) and applicable state law.
SECTION 6 – SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control (including weather, strikes, carrier backlogs, or global logistics disruptions).
Once we transfer products to the carrier, title and risk of loss pass to you.
Details regarding typical and current delivery timeframes, as well as lost package procedures, are set out in our Shipping policy – Vennique™, which is incorporated into these Terms by reference.
SECTION 7 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Vennique™, its affiliates, or its licensors and are protected by U.S. and foreign patent, copyright, trademark, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.
Except as expressly provided herein, nothing in these Terms grants, or shall be construed as granting, a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Vennique™, Shopify, or any third party.
Vennique™’s names, logos, product and service names, designs, and slogans are trademarks of Vennique™ or its affiliates or licensors. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 8 – OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features or tools through the Services. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 9 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third party’s policies and practices and ensure you understand them before you engage in any transaction.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Vennique™ is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Vennique™.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Vennique™, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Vennique™.
SECTION 11 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy policy – Vennique™, and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed on Shopify’s site.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you.
Please review our Privacy policy – Vennique™ for more details on how we, Shopify, and our partners use your personal information.
SECTION 12 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.
You represent and warrant that:
(i) you own or have all necessary rights to all Feedback;
(ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and
(iii) your Feedback will comply with these Terms.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any rights of any third party, and will not contain any virus or malicious code. You may not use a false email address or mislead us or third parties as to the origin of any Feedback.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 14 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly, for any unlawful or malicious purpose, or in violation of any international, federal, state, or local laws or regulations. You may not use the Services in any manner that infringes upon or violates our intellectual property rights or the rights of others, or that harasses, abuses, insults, harms, defames, slanders, disparages, intimidates, or discriminates. You are prohibited from transmitting false or misleading information, sending or facilitating spam or other unsolicited communications, impersonating or attempting to impersonate any person or entity, uploading or transmitting viruses or malicious code, or interfering with or circumventing the security features of the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any provision of these Terms.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Health/FDA Disclaimer, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
15.1 Outstanding Balances After Termination
If your access to the Services is suspended or terminated for any reason, you remain responsible for all outstanding balances incurred prior to termination. Vennique™ may continue collection efforts after termination and may refer any unpaid balance to a licensed third-party collections agency in accordance with the Fair Debt Collection Practices Act (FDCPA) and applicable state law.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.
EXCEPT AS EXPRESSLY STATED BY VENNIQUE™, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
We do not guarantee, represent or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.
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SECTION 16A – NO LAWSUITS; NO DAMAGES; LIABILITY RELEASE
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT VENNIQUE™, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, SUPPLIERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY FORM OF DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, PRODUCTS, OR WEBSITE, INCLUDING BUT NOT LIMITED TO:
- DIRECT DAMAGES
- INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
- SPECIAL OR PUNITIVE DAMAGES
- LOST PROFITS, LOST REVENUE, OR LOST DATA
- PERSONAL INJURY OR HEALTH-RELATED CLAIMS
- PROPERTY DAMAGE
- REPLACEMENT COSTS
- OR ANY OTHER LOSSES, EVEN IF VENNIQUE™ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH THE PRODUCTS OR SERVICES IS LIMITED TO THE PURCHASE PRICE YOU PAID, SUBJECT TO THE TERMS OF OUR REFUND POLICY.
BY USING THE SERVICES OR PURCHASING PRODUCTS, YOU EXPRESSLY AGREE THAT:
- YOU CANNOT SUE VENNIQUE™ FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE, SERVICES, OR PRODUCTS.
- ANY DISPUTE MUST BE RESOLVED SOLELY THROUGH INDIVIDUAL ARBITRATION, IF APPLICABLE, OR THROUGH THE LIMITED REMEDIES EXPRESSLY ALLOWED IN THESE TERMS.
- YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION, GROUP ACTION, OR COLLECTIVE CLAIM.
- YOU RELEASE VENNIQUE™ FROM ALL CLAIMS, DAMAGES, OR LIABILITIES, WHETHER KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Some jurisdictions may not allow certain liability limitations; in such cases, Vennique™’s liability is limited to the maximum extent allowed under applicable law.
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SECTION 17 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL VENNIQUE™, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Vennique™, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, claims, and expenses (including reasonable attorneys’ fees) arising out of or related to:
(1) your breach of these Terms of Service or the documents they incorporate by reference;
(2) your violation of any law or the rights of a third party; or
(3) your access to and use of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us, and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
SECTION 21 – ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Vennique™ is headquartered. You and Vennique™ consent to venue and personal jurisdiction in such courts.
SECTION 23 – HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. We will notify you of any material changes as required by applicable law. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at: support@vennique.com
Our contact information is:
Trading Name: Vennique™
Email: support@vennique.com